Privacy Policy

Effective Date: March 21, 2026

1. Introduction

Lytegen ("Company," "we," "us," or "our") is committed to protecting the privacy of our employees, team members, and customers. This Privacy Policy describes how we collect, use, and protect personal information in connection with our SMS notification services and internal business communications.

2. Information We Collect

We may collect the following information:

• Full name
• Phone number
• Email address
• Job role and department
• Appointment and scheduling information
• Task and project-related information

3. SMS Notification Program

Lytegen operates an internal SMS notification program through our ERPNext business management system. Messages are sent to employees and team members for:

• Appointment reminders for energy consultants
• Task assignments and QA alerts
• Lead status updates and workflow notifications
• General internal business communications

Message frequency varies based on business activity and operational needs.

Message and data rates may apply.

4. How We Use Your Information

We use collected information solely for:

• Delivering SMS notifications related to your role
• Scheduling and appointment management
• Internal workflow and task management
• Business operations support

We do not use your information for unrelated marketing purposes.

5. Information Sharing

Lytegen does not sell, rent, or share personal information with third parties for marketing purposes.

SMS data and opt-in information will never be shared with third parties or affiliates for marketing or promotional purposes.

Limited sharing may occur only with:

• Internal system providers (ERPNext/Frappe)
• IT and technical support partners
• Regulatory or legal authorities when required by law

6. SMS Opt-In and Opt-Out

Opt-In:
Team members and employees consent to receive SMS notifications during company onboarding by providing their phone number in our internal ERPNext system and agreeing to our communication policy.

Opt-Out:
To stop receiving SMS notifications at any time, reply STOP to any message. You will be immediately removed from all SMS communications.

Help:
For assistance, reply HELP to any message or contact us at care@lytegen.com

7. Data Protection

We implement reasonable administrative and technical safeguards to protect personal information from unauthorized access, misuse, or disclosure.

8. Data Retention

Personal information is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Changes to This Policy

Lytegen may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

10. Contact Us

For questions or removal requests:

Lytegen
📧 care@lytegen.com
📞 +1 (877) 501-2334